Returns & Exchanges
We aim to make returns and exchanges easy!
Please note: Returns and exchanges are only available for clothing, bags, and rings at this time.
Apparel and bags can be returned or exchanged under the following conditions:
- The product(s) is within 30 days from the date of purchase.
- All returns/exchanges must be accompanied by the original receipt or packing slip.
- Products are purchased directly from our website.
- Products purchased during a 'final sale' promotion are ineligible for returns/exchanges.
Refunds will be made in the form of original payment method. We reserve the right to refuse a refund request if it does not comply with our policies.
All Jewelry purchases made on our website are final sale and cannot be returned or exchanged (with the exception of rings).
Double-check the “Details” section on each product page to confirm whether or not your item is final sale.
There are a few return exceptions:
- If your bracelet or accessory breaks within a year after purchasing it*, we’ll happily send you a new one based on inventory availability, no need to send it back to us.
- If your item is damaged upon delivery, no need to return the damaged item as well. Just contact us here with your order information and a photo of the damaged item*, and we’ll send you a replacement.
- If you received your item as a gift and it breaks within a year of the original purchase date*, we can definitely send you a replacement! All we need is the original order number or the email address of the (amazing) relative/friend that got you the gift so we can find the transaction in our system.
*Online Orders only
If you have any questions, please contact us at firstname.lastname@example.org.