What is your return policy?

We offer free 30-day returns and exchanges for customers in the U.S. and Canada, starting from the date of your purchase. You can start your return or exchange here.

Return and exchange requirements

• Items must be in original condition, with no signs of wear or damage
• Must be in original packaging (bracelet cards, pouches, tags, etc.)
• Returns must be shipped from the same country they were delivered to
• You'll need your order number to get started

What can't be returned?

• Custom styles (Bulk Bracelets, engravable styles and personalized styles)
• Sale items
• Bracelet Club
• Gift Boxes
• Sustainable shipping
• E-Gift Cards

*Please note that original shipping fees aren't refundable.