My tracking says “Delivered,” but I haven’t received my order. What should I do?

Sometimes carriers mark packages as delivered before they actually arrive.

We recommend checking around your delivery area, mailbox, and with anyone who may have accepted your package.

If you still can't find it, here's what to do:

• Purchased Checkout+? You can submit a missing package claim through our Claims Portal.
• Didn't purchase Checkout+? Please reach out to the shipping carrier directly for assistance locating your package or contact Customer Support for help.