My item arrived damaged or broke after a while — what can I do?

If your item arrived damaged or broke soon after wearing and you purchased Checkout+ package protection you can submit a claim for the damaged item by visiting the Checkout+ Claims Portal here: 

https://www.puravidabracelets.com/apps/redo/returns-portal/login

Here are a few things to note:

• We can't replace bracelets that have been cut, shortened, or re-burned.
• We can only offer replacements for items purchased directly from puravidabracelets.com. For in-store purchases, please contact the original retailer.