My item arrived damaged or broke after a while — what can I do?

If your item arrived damaged or broke soon after wearing, just reach out with the details and we'll help get a replacement sorted.

Here are a few things to note:

• We can't replace bracelets that have been cut, shortened, or re-burned
• Lost or stolen items aren't covered
• Monthly Club bracelets are special editions and can't be replaced individually—but we'll assign a fair replacement value if one breaks
• We can only offer replacements for items purchased directly from puravidabracelets.com. For in-store purchases, please contact the original retailer.